Reach out wherever they are
Engage on web, mobile, and other social messengers.
Automate with bots and AI
Assist with precise answers and conversations.
Engage with proactive campaigns
Send targeted outbound messages to users.
CUSTOMER MESSAGING SOFTWARE
‘Wow’ your customers at their fingertips
Freshchat helps you engage and delight your customers wherever they are – web, mobile and social messengers.
Do more than just chat!
Messaging is the new way businesses
interact with customers
MESSAGING CHANNELS
Engage with customers, wherever they are
Connect with your customers on messaging channels like WhatsApp, Apple Business Chat, Facebook Messenger, etc.
CHATBOTS
Automate with bots and AI
Delight customers with bots and AI that focus
on intent, delight, and faster resolution.
PROACTIVE CAMPAIGNS
Reach out to customers before they reach you
Send proactive campaigns to users based on user behavior, actions and other conditions.
Scale with Freshworks Platform
Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions and hundreds of Marketplace Apps.
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