Deliver the best omnichannel customer service

One platform with everything you need to serve customers and grow your business 


Support without the hassle

Freshdesk is built to make customer engagement accessible to businesses of all sizes, so you can deliver an effortless customer experience at scale without the cost and complexity of legacy software.


Support everywhere

Engage customers across every touchpoint with a 360-degree view of the customer—across e-mail, phone, chat, social media, and more.


Do more. Faster.

Automate and streamline complex workflows and answer customer queries with no-code bots for faster resolutions and happier customers!


Scale flexibly

Customize your Freshdesk with more than 640 apps and an extensive network of partners. Get world-class onboarding with 24x7 support.

Make it easy for customers to reach you

From new channels such as WhatsApp and Apple Business Chat to the traditional, like e-mail and phone, Freshdesk covers it all.


Engage customers with bots from Freddy AI

Most bot solutions require coding and are cumbersome to maintain. Powered by Freddy AI,  our easy-to-deploy bots track intent and engage with customers to resolve issues faster.

A customer engagement platform that does more

Do more with less. Agents love Freshdesk for its ease-of-use and managers love the advanced workflow automations, analytics, and self-service management tools to optimize service and support.


Connect all your tools and data

The open and flexible Freshworks Platform provides rich APIs for custom integration, ecosystem partner solutions, and 640+ Marketplace Apps.


Extend a great customer experience to the field

Integrate your field workforce onto Freshdesk with Field Service Management so remote technicians can deliver an amazing onsite experience.

  • Dispatch the right field employee for an onsite job
  • Improve field performance
  • Avoid expensive revisits



Start your customer service journey with Freshdesk

Try Freshdesk for free, and explore all the features you need to serve and support your customers.