One platform with everything you need to serve customers and grow your business
Freshdesk is built to make customer engagement accessible to businesses of all sizes, so you can deliver an effortless customer experience at scale without the cost and complexity of legacy software.
Engage customers across every touchpoint with a 360-degree view of the customer—across e-mail, phone, chat, social media, and more.
Automate and streamline complex workflows and answer customer queries with no-code bots for faster resolutions and happier customers!
Customize your Freshdesk with more than 640 apps and an extensive network of partners. Get world-class onboarding with 24x7 support.
From new channels such as WhatsApp and Apple Business Chat to the traditional, like e-mail and phone, Freshdesk covers it all.
Most bot solutions require coding and are cumbersome to maintain. Powered by Freddy AI, our easy-to-deploy bots track intent and engage with customers to resolve issues faster.
Do more with less. Agents love Freshdesk for its ease-of-use and managers love the advanced workflow automations, analytics, and self-service management tools to optimize service and support.
The open and flexible Freshworks Platform provides rich APIs for custom integration, ecosystem partner solutions, and 640+ Marketplace Apps.
Integrate your field workforce onto Freshdesk with Field Service Management so remote technicians can deliver an amazing onsite experience.
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